APE Medical
APE RECOVERY

Rental Agreement

The terms and conditions that apply to every cold therapy equipment hire from APE Medical.

This Cold Therapy Equipment Hire Agreement is made between APE Medical of 61 Guthrie St, Osborne Park WA 6017 (referred to as APE Medical, we, us or our) and the person placing the hire order (referred to as the Hirer, you or your). By ticking the agreement box during booking you confirm that you have read, understood and accepted these terms.

1. Hire Period

Equipment is hired in two week blocks. The hire period begins on the delivery date you select and ends on the hire end date shown at booking. A two week extension may be added at the extension price shown for your chosen unit. The equipment must be returned no later than the return date stated in your booking.

2. Fees, Deposit and GST

The hire fee, any extension fee and any wrap purchase are payable in full at the time of booking. All prices shown include GST. A refundable security deposit of $80 applies to every hire and is collected at booking.

3. Refund of the Deposit

After the equipment is returned it will be inspected by our team. Once the unit is deemed to be clean, complete and in full working order, your $80 deposit will be refunded within 24 hours. Where damage, loss, missing parts or excessive wear is found, we may deduct the cost of repair or replacement from the deposit, or invoice you for any amount that exceeds the deposit.

4. Damage, Loss or Failure to Return

You are responsible for the equipment from the time it is delivered until it is returned to and accepted by APE Medical. If the equipment is damaged beyond economical repair, lost, stolen or not returned, you agree to pay the full market replacement value of the unit. The current replacement values are $990 for the Polar Care Wave and $320 for the ICEMAN Clear3. These values may change over time and the value applying at the date of loss or damage will be charged.

5. Delivery and Return

We deliver free of charge within the Perth metropolitan area. Please allow 2 to 3 days for delivery. If the equipment is urgently required, please contact us to arrange pick up from our Osborne Park office. Return is by hand to APE Medical at 61 Guthrie St, Osborne Park WA 6017 on or before the stated return date. Return postage or courier is not offered and remains your responsibility if used.

6. Wraps and Pads

Wraps and pads are purchased, not hired. For hygiene reasons they are kept by you and are not returned. Wraps and pads are non refundable once dispatched.

7. Proper Use and Care

You agree to use the equipment only for its intended purpose, to follow the manufacturer instructions supplied with the unit, and to keep it clean and protected while in your care. You must not repair, modify, dismantle or allow any third party to service the equipment. Report any fault to us promptly.

You agree to follow these care steps for the whole hire period.

  • Only use clean, cold water and ice. Never use warm or hot water.
  • Do not run the unit with hot water. These units are for cold therapy only.
  • Empty the unit completely once a day and refill with fresh clean cold water and ice.
  • After every session, drain the water from the wrap back into the unit before you move or store it.
  • Keep the unit out of direct sunlight and never leave it in a hot car.
  • Stand the unit upright on a firm, level surface while it is running.
  • Do not overfill. Fill only to the line marked inside the unit.
  • Keep the outside of the unit clean and dry while it is in your care.
  • Never submerge the unit or its motor in water.

8. Health and Safety

Cold therapy should be used in line with the advice of your treating surgeon, doctor or physiotherapist. This service and these terms do not constitute medical advice. Stop use and seek professional advice if you experience pain, numbness, skin discolouration or any adverse reaction. You use the equipment at your own risk in accordance with the guidance of your clinician.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, APE Medical is not liable for any indirect or consequential loss arising from the use of the equipment. Our total liability is limited to the amount you paid for the hire.

10. Cancellation

If you need to cancel or change a booking, please contact us as early as possible. Where the equipment has not yet been dispatched, the hire fee and deposit are refundable. Wraps and pads that have already been dispatched are non refundable.

11. Privacy

We collect your contact and delivery details only to fulfil and support your hire. We do not sell your personal information. You may contact us to request access to or correction of the details we hold.

12. Governing Law

This agreement is governed by the laws of Western Australia. Any dispute will be dealt with by the courts of Western Australia.

For any questions about this agreement, contact APE Medical at [email protected] or visit us at 61 Guthrie St, Osborne Park WA 6017.